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Bianca Killins

Product Owner / Business Analyst | IT • GRC • ServiceNow | Responsible AI Track

Bianca Killins
Professional Status
Employed
Available
About Me
I turn AI chaos into clarity and growth. While others scramble over compliance, I design frameworks that actually work, translating NIST AI RMF and the EU AI Act into business-friendly systems that drive adoption and keep governance sustainable.

As an implementation architect with 3+ years leading federal and education sector deployments, I've boosted adoption by 20%+ through smart requirements, enablement, and change management. My track record includes 100% audit success in complex regulatory environments, proving I know how to bridge regulation with real-world execution.

The AI governance wave is here. I build the infrastructure that lets companies navigate regulatory complexity, turn compliance into competitive advantage, and scale AI responsibly without getting crushed by the chaos.
  • Designed compliance frameworks and risk assessment protocols for ServiceNow APM implementations, ensuring responsible technology deployment across VA departments.
  • Partnered with cross-functional teams to define business requirements, backlog priorities, and adoption KPIs, improving deployment success rates by 20%.
  • Provided comprehensive QA oversight, version control, and analytics dashboards to monitor compliance with federal standards and quality benchmarks.
  • Developed training workshops and enablement strategies that accelerated system proficiency and stakeholder buy-in during digital transformation initiatives.
  • Designed instructional frameworks and training content for responsible AI tool adoption across 5+ enterprise departments.
  • Built 100+ instructional materials and adoption playbooks using enterprise-grade tools, ensuring Section 508 and WCAG accessibility compliance.
  • Delivered scalable microlearning programs that improved technology adoption and workforce readiness by 25%.
  • Authored comprehensive SOPs and training materials for ServiceNow ITSM implementations, establishing governance standards for system operations.
  • Applied instructional design principles to workflow development, improving ITSM adoption rates by 20% and stakeholder confidence.
  • Contributed to pilot programs integrating analytics dashboards and agile practices, reducing ticket resolution times by 12%.
  • Designed and delivered 30+ eLearning modules for regulatory compliance across law enforcement, safety, and emergency management sectors.
  • Applied data-driven approaches to improve program completion rates by 35%, supporting organizational scalability goals.
  • Developed SOPs and compliance documentation achieving 100% audit success rates across multiple regulatory frameworks.
  • Automated compliance tracking systems, ensuring ongoing 100% compliance with district requirements.
  • Created LMS and training aids, increasing adoption by 75% and reducing support queries by 95%.
  • Developed IT compliance documentation, achieving 100% regulatory adherence and reducing audit gaps by 15%.