Bianca Killins
Product Owner / Business Analyst | IT • GRC • ServiceNow | Responsible AI Track
Professional Status
Employed
Available
About Me
I turn AI chaos into clarity and growth. While others scramble over compliance, I design frameworks that actually work, translating NIST AI RMF and the EU AI Act into business-friendly systems that drive adoption and keep governance sustainable.
As an implementation architect with 3+ years leading federal and education sector deployments, I've boosted adoption by 20%+ through smart requirements, enablement, and change management. My track record includes 100% audit success in complex regulatory environments, proving I know how to bridge regulation with real-world execution.
The AI governance wave is here. I build the infrastructure that lets companies navigate regulatory complexity, turn compliance into competitive advantage, and scale AI responsibly without getting crushed by the chaos.
As an implementation architect with 3+ years leading federal and education sector deployments, I've boosted adoption by 20%+ through smart requirements, enablement, and change management. My track record includes 100% audit success in complex regulatory environments, proving I know how to bridge regulation with real-world execution.
The AI governance wave is here. I build the infrastructure that lets companies navigate regulatory complexity, turn compliance into competitive advantage, and scale AI responsibly without getting crushed by the chaos.
IT Account Group Manager | Sr. Business Analyst
Professional Solutions Delivered, U.S. Department of Veterans Affairs
June 2023
to July 2025
- Designed compliance frameworks and risk assessment protocols for ServiceNow APM implementations, ensuring responsible technology deployment across VA departments.
- Partnered with cross-functional teams to define business requirements, backlog priorities, and adoption KPIs, improving deployment success rates by 20%.
- Provided comprehensive QA oversight, version control, and analytics dashboards to monitor compliance with federal standards and quality benchmarks.
- Developed training workshops and enablement strategies that accelerated system proficiency and stakeholder buy-in during digital transformation initiatives.
LMS Design Consultant
Generation USA
December 2022
to 2024
Consultant
- Designed instructional frameworks and training content for responsible AI tool adoption across 5+ enterprise departments.
- Built 100+ instructional materials and adoption playbooks using enterprise-grade tools, ensuring Section 508 and WCAG accessibility compliance.
- Delivered scalable microlearning programs that improved technology adoption and workforce readiness by 25%.
ServiceNow System Administrator
TechBridge
September 2022
to May 2023
- Authored comprehensive SOPs and training materials for ServiceNow ITSM implementations, establishing governance standards for system operations.
- Applied instructional design principles to workflow development, improving ITSM adoption rates by 20% and stakeholder confidence.
- Contributed to pilot programs integrating analytics dashboards and agile practices, reducing ticket resolution times by 12%.
Case Manager
Georgia Cyber Academy
November 2018
to February 2023
- Designed and delivered 30+ eLearning modules for regulatory compliance across law enforcement, safety, and emergency management sectors.
- Applied data-driven approaches to improve program completion rates by 35%, supporting organizational scalability goals.
- Developed SOPs and compliance documentation achieving 100% audit success rates across multiple regulatory frameworks.
Educator | Case Manager
Fulton County Schools
August 2014
to November 2018
- Automated compliance tracking systems, ensuring ongoing 100% compliance with district requirements.
- Created LMS and training aids, increasing adoption by 75% and reducing support queries by 95%.
- Developed IT compliance documentation, achieving 100% regulatory adherence and reducing audit gaps by 15%.
Skills
AI Governance & Risk Management
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Responsible AI Frameworks (NIST AI RMF, EU AI Act, ISO/IEC AI Standards)
Translate NIST AI RMF and EU AI Act requirements into actionable business processes and compliance documentation for federal and enterprise implementations.
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AI Risk Assessment & Audit
Design risk assessment protocols and audit frameworks that confirm AI systems meet regulatory standards while maintaining operational efficiency.
- AI Ethics & Compliance
- Model Transparency & Accountability
- Bias Detection & Mitigation
- Enterprise AI Policy Development
- Responsible AI Training
Product Management & Business Analysis
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Requirements Gathering
Lead cross-functional projects using structured methodologies, creating comprehensive SOPs and documentation that improve team efficiency and compliance outcomes.Expert
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Backlog Prioritization
Facilitate agile ceremonies, manage product backlogs, and guide teams through iterative development cycles for software implementations and training rollouts.Expert
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Stakeholder Management
Develop go-to-market strategies, create sales training materials, and design customer-facing resources that accelerate product adoption and revenue growth.
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Product Roadmaps
Built cross-functional partnerships between technical and business teams, facilitating knowledge transfer and collaborative problem-solving for complex implementations.
- User Story Development
- Cross-functional Collaboration
- Change Management
- Data-Driven Decision Making
- AI Regulatory Compliance Translation (Federal, Enterprise, Education)
Enterprise Systems & GRC
- ServiceNow Platforms (APM, ITSM, GRC, CMDB)
- Risk & Compliance Documentation
- Digital Transformation
- Regulatory Compliance
- Business Process Optimization
- Microsoft Office Suite
- Agile/Scrum
- Quality Assurance
- Performance Analytics
Training & Enablement
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Instructional Design (Technology Adoption)
Lead Individual Education Program audit processes, ensuring 100% documentation compliance and supporting successful state regulatory reviews.
- Learning Strategy
- Adult Learning Principles
- LMS Platforms
- Adobe Creative Suite
- Section 508/WCAG Compliance
- Analytics & Reporting
- Stakeholder Enablement
- Change Management Training
Certifications
