Your browser is outdated!

To ensure you have the best experience and security possible, update your browser. Update now

×

Bianca Killins

Strategic Technologist | ServiceNow Implementation | AI Automation Advocate

Home Experiences Education Skills Portfolios
Download my PDF resume
Bianca Killins
LinkedIn
Demo: Scoped Application
Demo: Process Tour
Case Study
Contact me
Professional Status
Employed
Available
About Me
I am Bianca, an AI-driven Product Owner and ServiceNow Trainer with over eight years of experience in digital transformation and IT process automation. Certified as a CSA, CSM, and CSPO, I design and deliver IT training programs that empower teams and drive measurable outcomes. My expertise includes leveraging advanced AI and ServiceNow solutions to develop scalable, user-centered systems and to create impactful visual documentation and training materials.

I am committed to delivering solutions that enhance efficiency, adoption, and business impact.
Experiences
  • Produced 50+ compliant e-learning docs (Canvas LMS, UDL, WCAG 2.1 AA).
  • Built interactive Canvas courses boosting engagement 20% via multimedia.
Detailed Description
  • Automated 15% efficiency gain with AI tools (10K+ learner impact).
  • Reduced content production 30% (5→2 days) using templates/automated QA.
  • Optimized Canvas templates cutting creation time 35%, increasing adoption 25%.
  • Conducted UX audits for 20+ courses, improving navigation ease by 40%.
  • Designed microlearning assets reducing cognitive load while increasing retention by 22%.