Bianca Killins
Strategic Technologist | ServiceNow Implementation | AI Automation Advocate
Professional Status
Employed
Available
About Me
I am Bianca, an AI-driven Product Owner and ServiceNow Trainer with over eight years of experience in digital transformation and IT process automation. Certified as a CSA, CSM, and CSPO, I design and deliver IT training programs that empower teams and drive measurable outcomes. My expertise includes leveraging advanced AI and ServiceNow solutions to develop scalable, user-centered systems and to create impactful visual documentation and training materials.
I am committed to delivering solutions that enhance efficiency, adoption, and business impact.
I am committed to delivering solutions that enhance efficiency, adoption, and business impact.
Skills
AI-Powered ServiceNow Strategy & Automation
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AI Workflow Automation
Advanced
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GRC & Risk Management
Advanced
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Policy & Compliance Automation
Good
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AI Workflow Automation
Advanced
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Digital Transformation & Process Optimization
Advanced
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Automation Integration
Advanced
Project Mangement & Product Ownership
-
Agile Product Lifecycle Management (Scrum, SAFe)
Expert
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User Story Mapping & Backlog
Expert
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Stakeholder Engagement & Requirements Gathering
Expert
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UAT Planning & Change Enablement
Advanced
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Risk Management & MVP Feature Strategy
Advanced
Instructional Design & Technical Writing
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Instructional Design
Expert
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E-Learning Development
Expert
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Technical Documentation
Expert
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AI-Enhanced Content Development (ChatGPT, Copilot)
Expert
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LMS Administration
Expert
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Knowledge Base Management
Advanced