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Bianca Killins

Product Owner / Business Analyst | IT • GRC • ServiceNow | Responsible AI Track

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Bianca Killins
LinkedIn
Interactive AI Readiness Audit
Infographic: Microbility Safety Journey
Interactive Compliance Toolkit
Storyboard & Facilitator Guide: Training Presentation
Storyboard: EdTech Vendor Accountability
Case Study: Responsible AI Toolkit Development
ServiceNow Job Aid: Incident Reporting
Instructional Design Storyboard
Articulate 360 Microlearning
Contact me
Professional Status
Employed
Available
About Me
I turn complexity into clarity and growth. With 8+ years of experience spanning instructional design, technical writing, business analysis, and ServiceNow strategy, I’ve built systems and frameworks that help teams adopt technology with confidence and compliance.

As an implementation architect, I’ve led federal and education sector deployments that boosted adoption by 20%+ through smart requirements, training, and change management. My track record includes 30+ eLearning modules, SOP systems that passed 3+ years of state audits, and 100% audit success in complex regulatory environments.

Most recently, I’ve focused on Responsible AI and GRC, designing toolkits and frameworks that translate NIST AI RMF and the EU AI Act into business-friendly systems. I believe compliance can be a competitive advantage, and that responsible adoption is the key to scaling technology sustainably.
Skills

AI Governance & Risk Management

  • Responsible AI Frameworks (NIST AI RMF, EU AI Act, ISO/IEC AI Standards)
    Translate NIST AI RMF and EU AI Act requirements into actionable business processes and compliance documentation for federal and enterprise implementations.
  • AI Risk Assessment & Audit
    Design risk assessment protocols and audit frameworks that confirm AI systems meet regulatory standards while maintaining operational efficiency.
  • AI Ethics & Compliance
  • Model Transparency & Accountability
  • Bias Detection & Mitigation
  • Enterprise AI Policy Development
  • Responsible AI Training

Product Management & Business Analysis

  • Requirements Gathering
    Lead cross-functional projects using structured methodologies, creating comprehensive SOPs and documentation that improve team efficiency and compliance outcomes.
    Expert
  • Backlog Prioritization
    Facilitate agile ceremonies, manage product backlogs, and guide teams through iterative development cycles for software implementations and training rollouts.
    Expert
  • Stakeholder Management
    Develop go-to-market strategies, create sales training materials, and design customer-facing resources that accelerate product adoption and revenue growth.
  • Product Roadmaps
    Built cross-functional partnerships between technical and business teams, facilitating knowledge transfer and collaborative problem-solving for complex implementations.
  • User Story Development
  • Cross-functional Collaboration
  • Change Management
  • Data-Driven Decision Making
  • AI Regulatory Compliance Translation (Federal, Enterprise, Education)

Enterprise Systems & GRC

  • ServiceNow Platforms (APM, ITSM, GRC, CMDB)
  • Risk & Compliance Documentation
  • Digital Transformation
  • Regulatory Compliance
  • Business Process Optimization
  • Microsoft Office Suite
  • Agile/Scrum
  • Quality Assurance
  • Performance Analytics

Training & Enablement

  • Instructional Design (Technology Adoption)
    Lead Individual Education Program audit processes, ensuring 100% documentation compliance and supporting successful state regulatory reviews.
  • Learning Strategy
  • Adult Learning Principles
  • LMS Platforms
  • Adobe Creative Suite
  • Section 508/WCAG Compliance
  • Analytics & Reporting
  • Stakeholder Enablement
  • Change Management Training