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Bianca Killins

Strategic Technologist | ServiceNow Implementation | AI Automation Advocate

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Bianca Killins
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Professional Status
Employed
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About Me
I am Bianca, an AI-driven Product Owner and ServiceNow Trainer with over eight years of experience in digital transformation and IT process automation. Certified as a CSA, CSM, and CSPO, I design and deliver IT training programs that empower teams and drive measurable outcomes. My expertise includes leveraging advanced AI and ServiceNow solutions to develop scalable, user-centered systems and to create impactful visual documentation and training materials.

I am committed to delivering solutions that enhance efficiency, adoption, and business impact.
Experiences
  • Designed e-learning modules, boosting course completion by 40%.
  • Created LMS/user guides, increasing adoption by 75% and reducing support queries by 95%.
Detailed Description
  • Created user guides for digital tools, cutting training time by 20% and boosting efficiency.
  • Developed IT compliance docs, ensuring 100% regulatory adherence and reducing audit gaps by 15%.
  • Automated compliance tracking in classroom systems, maintaining 100% regulatory compliance.
  • Produced digital resources, improving communication efficiency by 20% and policy compliance.
  • Designed visual aids, increasing stakeholder understanding and buy-in by 25%.