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Bianca Killins

Strategic Technologist | ServiceNow Implementation | AI Automation Advocate

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Bianca Killins
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Professional Status
Employed
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About Me
I am Bianca, an AI-driven Product Owner and ServiceNow Trainer with over eight years of experience in digital transformation and IT process automation. Certified as a CSA, CSM, and CSPO, I design and deliver IT training programs that empower teams and drive measurable outcomes. My expertise includes leveraging advanced AI and ServiceNow solutions to develop scalable, user-centered systems and to create impactful visual documentation and training materials.

I am committed to delivering solutions that enhance efficiency, adoption, and business impact.
Experiences
  • Led product ownership initiatives, developing IT roadmaps and managing portfolios, improving project alignment by 40%.
  • Supported ServiceNow Application Portfolio Management (APM) deployment, reducing errors by 20% and enhancing system efficiency.
Detailed Description
  • Led AI-driven implementation, supporting platform growth and business needs.
  • Created and updated process documentation, improving project clarity and compliance by 40%.
  • Partnered with developers and analysts to refine technical specifications, boosting development efficiency by 25%.
  • Applied instructional design, raising training effectiveness 30%.