Bianca Killins
Product Owner / Business Analyst | IT • GRC • ServiceNow | Responsible AI Track
LinkedIn
Interactive AI Readiness Audit
Infographic: Microbility Safety Journey
Interactive Compliance Toolkit
Storyboard & Facilitator Guide: Training Presentation
Storyboard: EdTech Vendor Accountability
Case Study: Responsible AI Toolkit Development
ServiceNow Job Aid: Incident Reporting
Instructional Design Storyboard
Articulate 360 Microlearning
Professional Status
Employed
Available
About Me
I turn complexity into clarity and growth. With 8+ years of experience spanning instructional design, technical writing, business analysis, and ServiceNow strategy, I’ve built systems and frameworks that help teams adopt technology with confidence and compliance.
As an implementation architect, I’ve led federal and education sector deployments that boosted adoption by 20%+ through smart requirements, training, and change management. My track record includes 30+ eLearning modules, SOP systems that passed 3+ years of state audits, and 100% audit success in complex regulatory environments.
Most recently, I’ve focused on Responsible AI and GRC, designing toolkits and frameworks that translate NIST AI RMF and the EU AI Act into business-friendly systems. I believe compliance can be a competitive advantage, and that responsible adoption is the key to scaling technology sustainably.
As an implementation architect, I’ve led federal and education sector deployments that boosted adoption by 20%+ through smart requirements, training, and change management. My track record includes 30+ eLearning modules, SOP systems that passed 3+ years of state audits, and 100% audit success in complex regulatory environments.
Most recently, I’ve focused on Responsible AI and GRC, designing toolkits and frameworks that translate NIST AI RMF and the EU AI Act into business-friendly systems. I believe compliance can be a competitive advantage, and that responsible adoption is the key to scaling technology sustainably.
IT Account Group Manager | Sr. Business Analyst
Professional Solutions Delivered, U.S. Department of Veterans Affairs
June 2023
to July 2025
- Designed compliance frameworks and risk assessment protocols for ServiceNow APM implementations, ensuring responsible technology deployment across VA departments.
- Partnered with cross-functional teams to define business requirements, backlog priorities, and adoption KPIs, improving deployment success rates by 20%.
- Provided comprehensive QA oversight, version control, and analytics dashboards to monitor compliance with federal standards and quality benchmarks.
- Developed training workshops and enablement strategies that accelerated system proficiency and stakeholder buy-in during digital transformation initiatives.