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Bianca Killins

Responsible AI Strategist • Instructional Designer • ServiceNow & GRC Consultant

Bianca Killins
Professional Status
Employed
Available
About Me
Hi, I’m Bianca, a design-forward Instructional Strategist blending tech, creativity, and ethics to build future-ready learning. With 8+ years of experience, I design user-centered training that bridges complex systems like ServiceNow and AI governance with clarity and elegance.

Certified in CSA, CSM, CSPO, I turn frameworks into intuitive onboarding, storyboards, and toolkits.

My content aligns with FERPA, HIPAA, NIST AI RMF, and ISO/IEC 23894 standards, combining instructional design with Responsible AI integrity.

Whether I’m mapping ServiceNow training journeys or creating Responsible AI modules, I design with intention: to reduce risk, empower users, and make learning magnetic.

Currently building RAISE-Labs.org, a nonprofit rethinking AI in education.

Let’s build something ethical, smart, and stunning.
  • Led product ownership initiatives, developing IT roadmaps and managing portfolios, improving project alignment by 40%.
  • Supported ServiceNow Application Portfolio Management (APM) deployment, reducing errors by 20% and enhancing system efficiency.
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  • Produced 50+ compliant e-learning docs (Canvas LMS, UDL, WCAG 2.1 AA).
  • Built interactive Canvas courses boosting engagement 20% via multimedia.
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  • Managed Service Portal with 90% SLA compliance; developed KPI dashboards/reports.
  • Automated workflows via scripting (client/server-side); maintained CMDB (95% accuracy).
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  • Developed 200+ compliance-focused technical assets (SOPs, knowledge base articles, policy guides), reducing training time by 25%.
  • Translated complex educational mandates into clear, standardized documentation, laying the foundation for Responsible AI toolkits that prioritize clarity, fairness, and risk mitigation in K–12 governance.
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  • Designed e-learning modules, boosting course completion by 40%.
  • Created LMS/user guides, increasing adoption by 75% and reducing support queries by 95%.
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Bachelor's-Public Relations

Florida A&M University

Certifications

ServiceNow: Certified System Administrator, ServiceNow

ITIL4 Foundation

ServiceNow: Micro-Certification - Service Portal

ServiceNow: Micro-Certification - Performance Analytics

SserviceNow: Now Assist Executive Micro Cert

ServiceNow: Micro-Certification - Flow Designer

ServiceNow: Micro-Certification - Agile and Test Management Implementation

ServiceNow Micro-Certification - Configure the CMDB

Certified ScrumMaster (CSM)

Certified Scrum Product Owner (CSPO)

Skills

Instructional Design & Technical Writing

  • Instructional Design
    Expert
  • E-Learning Development
    Expert
  • Technical Documentation
    Expert
  • AI-Enhanced Content Development (ChatGPT, Copilot)
    Expert
  • LMS Administration
    Expert
  • Knowledge Base Management
    Advanced

AI-Powered ServiceNow Strategy & Automation

  • AI Workflow Automation
    Advanced
  • GRC & Risk Management
    Advanced
  • Policy & Compliance Automation
    Good
  • AI Workflow Automation
    Advanced
  • Digital Transformation & Process Optimization
    Advanced
  • Automation Integration
    Advanced

Project Mangement & Product Ownership

  • Agile Product Lifecycle Management (Scrum, SAFe)
    Expert
  • User Story Mapping & Backlog
    Expert
  • Stakeholder Engagement & Requirements Gathering
    Expert
  • UAT Planning & Change Enablement
    Advanced
  • Risk Management & MVP Feature Strategy
    Advanced